Frequently Asked Questions

Everything you need to know about our artisanal beauty collection.

Are your beauty products cruelty-free and vegan?

Yes, at The Art Factory, we are committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our collection is vegan-friendly, using only the highest quality botanical ingredients.

How long will it take to receive my order?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.

What is your return policy for opened cosmetics?

Due to hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.

Do you offer international shipping?

Yes, we ship our art-inspired beauty products worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my package?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.